Cookie Policy
How we use cookies and respect your privacy choices
Last Updated: 24 June 2025
1. Introduction
This Cookie Policy explains how Nat's Funeral Flowers ("we", "us", "our") uses cookies and similar technologies on our website http://cheltenhamfuneralflowers.co.uk/. We are committed to protecting your privacy and giving you control over these technologies.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us:
- Remember your preferences
- Understand how you use our site
- Provide secure payment processing
- Improve our services
3. Legal Basis
We use cookies in compliance with:
- The Privacy and Electronic Communications Regulations (PECR)
- UK General Data Protection Regulation (UK GDPR)
- Information Commissioner's Office (ICO) guidance
4. Your Consent
For non-essential cookies, we will:
- Ask for your consent before setting any cookies
- Provide clear information about each cookie type
- Make it easy to accept or reject cookies
- Allow you to change your preferences anytime
Essential cookies don't require consent as they're necessary for our website to function.
5. Types of Cookies We Use
5.1 Essential Cookies (Always Active)
These cookies are necessary for our website to function and cannot be disabled.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your session while browsing | Session |
| cart_items | Remembers items in your basket | 24 hours |
| security_token | Protects against fraud | Session |
| cookie_consent | Records your cookie preferences | 1 year |
5.2 Analytics Cookies (Consent Required)
Planned for future implementation
These help us understand how visitors use our website.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users | 2 years |
| _gid | Google Analytics | Distinguishes unique users | 24 hours |
| _gat | Google Analytics | Limits request rate | 1 minute |
Google Analytics Information:
- Collects information about how you use our site
- Data includes pages visited, time spent, and journey through site
- IP addresses are anonymised
- Data helps us improve our website
- Google's Privacy Policy
5.3 Payment Cookies
These cookies are set by Stripe, our payment processor.
| Cookie Name | Purpose | Duration | Category |
|---|---|---|---|
| __stripe_mid | Fraud prevention | 1 year | Essential |
| __stripe_sid | Session management | 30 minutes | Essential |
| stripe.csrf | Security token | Session | Essential |
Note: Some Stripe cookies are essential for secure payment processing and fraud prevention.
6. Managing Your Cookie Preferences
6.1 Through Our Website
Cookie Settings:
- Click "Cookie Settings" in our website footer
- Adjust preferences for each cookie category
- Save your preferences
- Change anytime you visit
6.2 Through Your Browser
Most browsers allow you to:
- View cookies stored on your device
- Delete some or all cookies
- Block cookies from specific sites
- Block all cookies (may affect website functionality)
Browser Help Pages:
Note: Blocking essential cookies may prevent you from placing orders.
7. Third-Party Cookies
Current Third Parties:
- Stripe (payment processing) - Stripe Cookie Policy
Future Third Parties:
- Google Analytics (website analytics) - consent required before activation
We don't allow third-party advertising cookies on our website.
8. Cookie Duration
Session Cookies:
- Deleted when you close your browser
- Used for maintaining your session
Persistent Cookies:
- Remain for specified duration
- Remember preferences for return visits
9. Updates to This Policy
We may update this policy to reflect:
- Changes in cookies we use
- New legal requirements
- ICO guidance updates
Updates will be posted on this page with the revision date.
10. Your Rights
Under UK data protection law, you have rights regarding personal data collected via cookies:
- Access information we hold
- Request correction or deletion
- Object to processing
- Lodge a complaint with the ICO
See our Privacy Policy for full details.
11. Accessibility
If you have accessibility needs affecting cookie consent:
- Contact us for assistance
- We can manually set preferences
- Alternative consent methods available
12. Contact Us
For cookie-related queries:
- Email: [privacy@natsfuneralflowers.co.uk]
- Phone: 0131 2877909
- Post: Data Protection, Nat's Funeral Flowers, [Address]
To report cookie issues:
- Email: [support@natsfuneralflowers.co.uk]
13. More Information
About cookies in general:
About your privacy rights:
We are committed to transparency about our use of cookies and respecting your choices about these technologies.